Refund Policy
Your satisfaction is our priority
Last updated: January 15, 2025
Overview
At bababrelito, we stand behind our financial analysis tools and software solutions. We understand that sometimes our services may not meet your specific needs, which is why we've developed a comprehensive refund policy that protects your investment while ensuring fair usage of our platform.
This policy applies to all purchases made through our platform, including software subscriptions, learning programs, and professional services. We believe in transparency and want you to understand exactly what you can expect from our refund process.
30-Day Money-Back Guarantee
We offer a full refund within 30 days of purchase for most of our services. This gives you ample time to explore our platform and determine if it meets your financial analysis needs.
Refund Eligibility
To qualify for a refund, your request must meet specific criteria. We've designed these requirements to be fair while preventing abuse of our generous refund policy.
- Request submitted within 30 days of original purchase date
- Account in good standing with no violations of our terms of service
- Genuine technical issues that our support team cannot resolve
- Service significantly different from what was described at purchase
- Unused or minimally used services (less than 20% of content accessed)
- No previous refunds granted for the same type of service
Refund Process Timeline
Contact our support team with your refund request including order number and reason for refund.
Our team reviews your request, account activity, and eligibility criteria. We may contact you for additional information.
You'll receive email notification of our decision with explanation and next steps if approved.
Approved refunds are processed back to your original payment method within 5-10 business days.
Refund Categories
| Service Type | Refund Window | Conditions |
|---|---|---|
| Software Subscriptions | 30 days | Full refund if cancelled within trial period |
| Learning Programs | 30 days | Refund available if less than 20% completed |
| Professional Services | 14 days | Partial refund based on work completed |
| Custom Solutions | 7 days | Refund only if project not started |
Non-Refundable Items
While we strive to accommodate refund requests, certain items and circumstances are not eligible for refunds:
- Services purchased more than 30 days ago
- Accounts terminated for terms of service violations
- Services that have been fully utilized or completed
- Third-party integrations or external software licenses
- Custom development work that has been delivered
- Processing fees charged by payment providers
Payment Method Considerations
Refunds are processed back to your original payment method whenever possible. However, processing times may vary depending on your payment provider:
- Credit cards: 3-5 business days after processing
- PayPal: 2-3 business days after processing
- Bank transfers: 5-7 business days after processing
- Digital wallets: 1-3 business days after processing
Partial Refunds
In some cases, we may offer partial refunds based on usage and circumstances. This typically applies to:
- Annual subscriptions cancelled mid-term
- Professional services partially completed
- Learning programs with significant progress
- Technical issues affecting only part of the service
Need to Request a Refund?
Contact our support team to begin the refund process:
Email: info@bababrelito.sbs
Phone: +44 7950 495479
Address: Priory Tennis Centre, Fawcett Road
Portsmouth PO4 0DL, United Kingdom